Privacy Policy

1. Introduction

At Cyber Syntax and Engineering Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services (including CCTV installation, IT support, software development, and networking solutions), or purchase our tech products.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company name, and service location address
• Account Information: Username, password, and account preferences
• Payment Information: Payment method details (processed securely through our payment providers)
• Service Information: Details about your service requirements, site surveys, and installation preferences
• Communication Data: Messages, feedback, support tickets, and inquiries you send to us
• Order History: Products purchased, services availed, order dates, and transaction details

3. Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device to enhance your experience

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and service requests
• Schedule and complete CCTV installations, IT support visits, and other on-site services
• Send order confirmations, service updates, and delivery notifications
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations

5. Information Sharing

We may share your information with:

• Service Providers: Payment processors, shipping companies, and technical partners who assist in our operations
• Installation Teams: Our technicians who require address and contact information for on-site services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Personalize your browsing experience

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: